Unable to Upgrade License [Moved to email]

Chinarider

I go to the store upgrade page and am told there is one upgrade option available, but I cannot select the upgrade option - or any of them. Please let me know what I need to do. I am running 1 Password 4 that I believe was a free upgrade from version 3 because of when I purchased it, but my license seems to be version 3
-Thanks

littlebobbytables

Hi @Chinarider‌ I'm assuming you made your purchase of 1Password using another email address as I tried checking our records for the one you've registered here on the forums and found nothing.

If you have a licence file then you have a licence for 1Password 4 and a licence for 1Password 4 covers you for version 5 too. We have a bug where on the licence window in 1Password it would display an upgrade button where it shouldn't so if you've been taken to our web store page and the buttons are greyed out you can safely ignore it - the greyed out buttons mean the offer isn't applicable to you.

If you have any further questions do please ask.

Chinarider

I did purchase with another another email ... I cannot find a license file so not sure what to do next as I do not seem to have any options. If you email me to the address I used for the forum I can send you the email associated with the registration if that might help. Thanks

Stephen_C

@Chinarider‌ send an email to support+licenses @ agilebits.com with the following information:

1. your full name and full address;
2. the email address you used when you purchased 1Password;
3. the email address you now want to associate with your purchase;
4. the approximate date you bought 1P; and
5. a link to this forum thread.

You should get a ticket number in response to your email. If you then post that number in this thread it will help AgileBits to connect the two and probably get you a quicker response.

Stephen

littlebobbytables

@Chinarider‌ If you can do as Stephen_C posted we will get that resolved for you :smile:

Chinarider

I sent in all of the requested information this morning. I get an automated reply but it did have this number: #KBG-82151-266 Hope this is what you need.

Megan

Hi @Chinarider‌,

I've replied to your email directly - please check your inbox. :)

Chinarider

Thank you! I am sorted - appreciate all the help!

rickfillion

That's great to hear, @Chinarider‌. Please do let us know if you run into any more issues.

Rick