Can not launch 1Password 5 error: 1Password failed to connect to 1Password mini-Please restart 1Pass

Sebastian Studios 007
Sebastian Studios 007
Community Member
in Mac

1Password failed to connect to 1Password mini-Please restart 1Password. If this does not help, please contact AgileBits support.

I have reinstalled 1Password 5 and i continue to get this error. Can someone please tell me how to resolve this problem so I can resume using 1Password 5

Thanks in advance,

Sebastian

Comments

  • Michael_Herron
    Michael_Herron
    Community Member

    Have same issue as Sebastian. Would appreciate assistance. Thank You, Mike

  • Stephen_C
    Stephen_C
    Community Member

    There are two possible solutions. Try the simplest first: reboot your Mac and see if that cures the problem. If it does not, please check that you don't have more than one copy of 1P on your Mac (or on any disk attached to it). Yosemite manages to get itself in quite a muddle if you do have more than one copy of 1P anywhere on any disk attached to your Mac (a prime suspect is something left in your Downloads folder, for example). If necessary do a Spotlight search for "1Password" (without the quotation marks) and see what the results of that are.

    If you still have problems please post again.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Sebastian Studios 007‌ & @Michael_Herron‌

    Lets us know if Stephen_C's suggestion helped, if not we can look into it further for you.

  • Megan
    Megan
    1Password Alumni

    Hi @Sebastian Studios 007‌ and @Michael_Herron‌

    I'm so sorry to hear that you're having trouble with 1Password here. Re-starting both 1Password and your Mac should get things back on track. As Stephen_C says, if you have more than one copy of 1Password on your drive, Yosemite can get a bit confused.

    If restarting, and removing extra copies of 1Password do not help, I'd like to ask you to create a Diagnostics Report from your Mac:

    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.