Multiple versions of 1Password

Woodbine
Woodbine
Community Member
in Mac

My work has adopted 1password and somehow I've managed to get two versions of 1password on my laptop, both are the same version of the software, but now my vault syncing is all awry. I effectively have a master version which is working on my laptop, this has multiple vaults (including ones for work), but my home machine and the other version on my laptop are not syncing. Obviously I want to delete the version on my laptop and sync my home machine properly. Can anyone advise how I do that?

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Woodbine‌

    I suspect our best course of action is a diagnostic report for each machine.

    I'd like to ask you to create some Diagnostics Reports, one from each Mac.

    —Mac—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then email us: support+forum@agilebits.com, attaching both reports.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    It would also be extremely useful if you can let us know which vaults you want to see synced on which machines. The DR will supply the vault names so we can create a sequence of steps for your exact configuration.

    Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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