License URL from Email not working - I ordered 1Password 5 for Mac as part of a Parallels bundled

rspencersr
rspencersr
Community Member
in Mac

License URL from Email not working - I ordered 1Password 5 for Mac as part of a Parallels bundled software package. within the bundle, I received a link to activate the license.
1Password 5 for Mac page: https://agilebits.com/downloads
To activate copy and paste activation link(s) below into your browser:

when ever I paste the link into my browser, I get the following error message.

An unexpected error occurred. No valid licenses were found. Please contact us for assistance.

Comments

  • Jasper
    Jasper

    Hi @rspencersr,

    I'm sorry to hear about the trouble.

    So we can look into this, could you please send us an email and include your license URL: support+forum@agilebits.com

    Please include a link to this discussion as well. Thanks in advance!

  • wbarriault
    wbarriault
    Community Member

    I'm having the same issue as repencersr above. Will send an email as requested in your response.

  • MikeT
    MikeT
    edited January 2015

    Hi @wbarriault,

    Thanks, I've replied to your email. It looks like your email link had some extra data that shouldn't be in that, which breaks it. I've sent you the correct link that works.

    Email support ID #: AHG-36254-839

This discussion has been closed.