License retrieval email doesn't include attachment?
Got my email following the steps below but didn't receive a "license file" to upload...what am I missing? Sorry...
Lost your license file?
Have you previously purchased 1Password 4 or 5, but you're not able to find your license file? Not a problem, we can re-send it to you.
Simply visit our support page, enter your email address in the I've lost my license box, and we will send your licenses via email. Please make sure you enter the same email address you used when purchasing 1Password.
Comments
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Ahhh wait...looking like it's only 1Pass v4...can I just stay at that version rather than updating?? I'm was a happy camper at v4 ;-)
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The same license file works for versions 4 and 5, if you can find your version 4 license file. Are you on gmail? There is a bug in gmail that can create problems with the license file. An Agile staffer will explain what is needed in that case.
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Hi @HighburyWest,
I'm sorry for any confusion about the license file! It sounds like you were able to have your license info emailed to you. Assuming you have a license for 1Password 4 or 5 for Mac, there should be a link in that email that says "click here to automatically add your license". Just in case you don't see that link or it doesn't work, there should be another link that says "View the complete installation steps" which will take you to the site where you can download your license file.
As danco mentioned, the same license file is used for versions 4 and 5 of 1Password for Mac. If your Mac is running OS 10.10 (Yosemite), you'll probably want to use 1Password 5.
Does that help? If you're still having trouble, please let us know.
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Oh and thanks for the quick follow up!!
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Have you tried clicking on the link View the complete installation steps as Drew_AG suggested, if for some reason the 1P5 download link doesn't work? Just ignore the fact the heading in the thing refers to 1P5. As explained, the licence for 1P4 and 1P 5 is the same.
Stephen
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Yikes...thought I had...but did that and I'm sorted. Thanks so much!
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Good to see that worked out for you, @HighburyWest. We're planning on making those emails much clearer in the future.
Let us know if you run into any issues.
Rick
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