Unable to login

DCS77

I am trying to switch from Dashlane to 1 Password. With Dashlane,i tap website and it logs me in. I have tried several sites with 1P and nothing happens. Am I filling in card data wrong? I don't know what fields to put info in. Add fields are confusing.

Stephen_C

Please tell us:

1. what version of 1P you are using;
2. what browser you are using;
3. the version number of the 1P extension in the browser.

Note you must install the proper 1P extension in your browser if 1P is to work with the browser.

How are you trying to log in using 1P? Please tell us exactly what you do.

Edit: these two knowledge base articles on saving a login and using a saved login might help you.

Stephen

Ben

Hey @Stephen_C‌

It looks like your suggestions are for the Mac product, but this question is posted in the iOS forum. ;)

@DCS77‌

It would still be helpful to know what version of 1Password for iOS you are using, and if you are using Safari or 1Password's built-in "1Browser." If you haven't already, please check out this guide:

• https://guides.agilebits.com/1password-ios/5/en/topic/create-login

Stephen_C

@bwoodruff‌: sorry about that, I clearly was not concentrating.

Stephen

Ben

No worries. :)

DCS77

I'm not sure how to determine what version of 1P I'm using except that it is Pro. I have tried both with Safari and the 1P browser. I think the problem may reside with the free form sections in filling out the card information. Where do I put in my user and password?. I click on the login link and when I try to log in, nothing happens.

Megan

Hi @DCS77,

To find out which versions of 1Password for iOS you have, let me know which icon you see on your home screen from the following image: A, B, C or D?

I think the problem may reside with the free form sections in filling out the card information. Where do I put in my user and password?

I'm not quite sure how Dashlane organizes data, but with 1Password, the item type that you want to use for a username and password is a 'Login' item. This will give you space for your username, password and the URL of the site's log in page. There are custom fields available as well if you want to store more information, but the username, password and URL are the important things. Once this data is stored, you have several ways of logging in to this site:

• When viewing the item's details, you can tap the URL. This will open up 1Password's built in browser, open the URL and fill your details for you.
• In mobile Safari, you can go to the website's log in page and then tap the share sheet icon to access the 1Password app extension. Unlock 1Password if necessary, and you'll see the matching Login item. Tap it to fill your details.

I hope this helps, but if you have further questions or concerns, we're here for you!

DCS77

I see D

Ben

Thanks, @DCS77‌. It sounds like you may not be creating your logins correctly. The form for creating a login is not free-form, and there are clear spots to put in your username and password:

• https://guides.agilebits.com/1password-ios/5/en/topic/create-login

Please review the above guide and see if that helps.

Thanks!

DCS77

Got it, thanks. It still seems more awkward than Dashlane. Requires more steps.

Ben

Thanks for the feedback. If you have suggestions for ways we could improve we're all ears.

DCS77

I appreciate all the help and don't want to trash 1 Password, but Dashlane logs me in automatically without having to repeatedly go to the key icon. Maybe insignificant, but a nuisance.

ag_kevin

If you have the username, password, and website fields filled in your login entries, they should open and fill automatically. That is, if you have auto-submit turned on. In the Settings, tap 1Browser and make sure Auto-submit logins is turned on.