1Password warned to uninstall and reinstall but App Store wants payment again?
I have been using 1Password in a Macbook without any problems for 3-4 months until now. 1Password warned me to uninstall program and reinstall it. But when I opened App Store and tried to install it after uninstalling, App Store wanted me to pay money again. What could be the source of problem, how App Store can not remember my old purchase of 1Password. Thanks for helps
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Two things first: Are you certain you made your original purchase from the Mac App Store and not from the AgileBits web store? If the latter, Apple won't know anything about your buy. You will need to get your new copy from AgileBits. And, Are you sure that you are logged into the Mac App Store under the same Apple ID you used when you originally purchased your license? If not, Apple won't know about your previous purchase.
Finally, if you did make your buy from Apple and are logged in under the same Apple ID, open the App Store app on your Mac and click on the Purchases tab at the top of the window. All of your purchases will show there. Just click on the Download button to retrieve a new copy.
I wonder why you are getting this message, though.
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hawkmoth pretty well explained the possibilities here, but if you need further help from the Agile team please let us know. :)
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I was not logged in to my App Store. How can I be so dumb, no idea. Thank you very much for all your solutions and support, really appreciated.
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Thanks for the update! I'm glad to hear logging into the App Store resolved the issue for you. If there is anything else we can do, please don't hesitate to contact us.
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