1password 5 crashes at start

furazaka

I just purchased 1password 5. It crashes when I open it on my Mac Mini 2012 (Yosemite). I have tried what people suggest it the forums: deleting, rebooting, re-downloading and trying again. It didn't work. version 4 doesn't work either (however, version 3 doesn't crash).
I was very excited to start using my new program but this is very frustrating :( Hope you can help.

Here's the crash report I get (won't let me post it all). Thanks!

Process:               1Password 5 [1704]
Path:                  /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier:            com.agilebits.onepassword4
Version:               5.0.2 (502007)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           1Password 5 [1704]
User ID:               501

Date/Time:             2015-01-18 19:00:40.508 -0200
OS Version:            Mac OS X 10.10.2 (14C94b)
Report Version:        11
Anonymous UUID:        C889FB9A-A9A8-BF0C-2B58-1A2274AFEAB2

Sleep/Wake UUID:       68DE421D-0D68-48B5-8EDC-D544D5ED19C2

Time Awake Since Boot: 11000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib          0x00007fff91d82286 __pthread_kill + 10
1   libsystem_c.dylib               0x00007fff8adccb53 abort + 129
2   coop.plausible.CrashReporter    0x000000010a64f851 uncaught_exception_handler + 27
3   com.apple.CoreFoundation        0x00007fff84d1bb1e __handleUncaughtException + 718
4   libobjc.A.dylib                 0x00007fff85d707cd _objc_terminate() + 94
5   libc++abi.dylib                 0x00007fff90b990a1 std::__terminate(void (*)()) + 8
6   libc++abi.dylib                 0x00007fff90b99113 std::terminate() + 51
7   libobjc.A.dylib                 0x00007fff85d705ff objc_terminate + 9
8   libdispatch.dylib               0x00007fff9373bc27 _dispatch_client_callout + 28
9   libdispatch.dylib               0x00007fff93747cbf _dispatch_main_queue_callback_4CF + 861
10  com.apple.CoreFoundation        0x00007fff84c6ec79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
11  com.apple.CoreFoundation        0x00007fff84c2b30f __CFRunLoopRun + 2159
12  com.apple.CoreFoundation        0x00007fff84c2a858 CFRunLoopRunSpecific + 296
13  com.apple.HIToolbox             0x00007fff92084aef RunCurrentEventLoopInMode + 235
14  com.apple.HIToolbox             0x00007fff9208486a ReceiveNextEventCommon + 431
15  com.apple.HIToolbox             0x00007fff920846ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
16  com.apple.AppKit                0x00007fff8c45e9f1 _DPSNextEvent + 964
17  com.apple.AppKit                0x00007fff8c45e1a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18  com.apple.AppKit                0x00007fff8c452003 -[NSApplication run] + 594
19  com.apple.AppKit                0x00007fff8c43d464 NSApplicationMain + 1832
20  libdyld.dylib                   0x00007fff9358f5c9 start + 1

ag_kevin

Hi @furazaka‌

I suspect this has something to do with running a beta version of OS X. Do you have a partition with 10.10.1 installed? Does it work there?

Also, did you purchase 1Password from the Mac App Store or from the AgileBits web store?

furazaka

Hey! Thanks for replying. I bought it from the AgileBits store. The beta may be the culprit, indeed. Will test on different version. Thanks.

furazaka

Reverted back to the previous OS version and now it's working. Thanks for your help!

ag_kevin

Glad to hear it is working. FYI, we are working hard to make sure it is compatible when 10.10.2 is released.