Interac Online at TD Canada Trust not co-operating

Bunyak

I use Interac Online through the TD Canada Trust website to pay payroll taxes to the Canada Revenue Agency. When I try to use the 1Password Safari extension to enter my TD Canada Trust account number and password on TD's Interac website, the account number is never submitted by the 1Password extension. The password is submitted just fine. The URL of the Interac website is a bit different than the main TD website. It is: interaconline.tdcanadatrust.com

Also annoying is the inability of 1Password to recognize that the Interac website is different than the main TD website so I am not prompted to create a new 1Password login record. I will try to create a separate login record for Interac by hand and see if it is recognized next time around. I just wanted to raise this issue FYI. I am using OS X 10.10 with the newest version of Safari.

Bunyak

Quick update: the 1Password Safari extension does not transfer my account number and my password to the Interac website from the login record that I created by hand. This is worse than the TD Canada Trust login record...

ag_kevin

Hi @Bunyak‌,

Is there anything else in the URL for interaconline.tdcanadatrust.com? We're trying to reproduce it here, but can not load that page. Of course, if the URL contains your account number or other sensitive information, don't tell us that, just let us know that there is more in the URL.

Thanks.

Bunyak

Thanks for following up. This is a complicated situation because the process is as follows:
1. Log on to My Account for businesses on CRA website.
2. CRA website sends me to the Interac gateway website with payroll remittance data where I choose a bank partner (TD).
3. I am sent to this Interac web page: https://interaconline.tdcanadatrust.com/main.jsp?BackDoor=English

The web page in step 3 is the page that does not accept my TD access card number from the 1Password extension. If I come up with a solution, I'll let you know. (I have the exact same issue with both Safari and Chrome.)

Drew_AG

Hi @Bunyak‌,

That does sound like a bit of a complicated setup. I'm not positive if it will help, but you may want to try manually saving a login for each step of the process where you have to fill a new login form. If you try it, please let us know if it helps at all, thanks!

Bunyak

Thanks for encouraging me to keep trying. I successfully created a login through the manual process.

For the sake of anyone else who may have this problem, I noticed one difference between my unsuccessful login record and my successful record. The successful 1Password record includes two different websites: the website I noted in post #4 and this one: https://interaconlinecpo.tdcanadatrust.com/servlet/ca.tdbank.banking.servlet.DefaultServlet?referer=main&...

The ellipsis refers to a long string of data that contains my transaction information. After I deleted the website noted in post #4 from my 1Password record, the 1Password extension was still able to pass my credentials to the web page in question. You Agile Bits people may understand what is happening better than I do.

MikeT

Hi @bunyak,

Thanks for updating this thread to let us know what happened, this will definitely help other folks who have an account. We'll try to figure what we can about this and see if we can improve this in a future update.

You Agile Bits people may understand what is happening better than I do.

Without going through it ourselves, it would be difficult to see what's happening. It looks as if your login page had an iframe that loads the other site's login form, which is why the successful Login has two URLs, it is because 1Password saw two separate sites on the same page.