Unable to retrieve my license to upgrade to Mac + Windows license

pbloy

I purchased 1Password a little over a month ago from the App Store for my MacBook Pro. I'd like to upgrade my license to work on my new windows machine as well. How can I retrieve my license if I bought 1Password through the App Store? I tried entering my email address on the 1Password support page, but it says, "No valid licenses were found for the email address 'xxxxx@xxxxxxx.xxx'. Please ensure the you use the same email used to purchase your order."

MikeT

Hi @pbloy,

Please check your private message from me, it will help you get the Windows license to match the bundle license.

I tried entering my email address on the 1Password support page, but it says, "No valid licenses were found for the email address 'xxxxx@xxxxxxx.xxx'.

That's only valid for people who bought 1Password at our web store. We do not get any information from Apple as to who bought our apps, so it isn't possible for us to automatically handle this process for people who want to upgrade their purchase. However, we have a different manual process that'll work and you'll see this in the private message.

pbloy

Great, thanks Mike.

MikeT

You're welcome!

dallardice

Hi there, I need the same PM please - I now want to start using 1Password on my Windows PC. I currently have both Mac and iOS versions, but both purchased through the relevant Appstores....

hawkmoth

@dallardice‌ - Send your Mac App Store receipt for the Mac version and your request for a Windows license to support+licenses @ agilebits.com. Include a link to this thread. You'll get an automated reply with a case number. Post that case number back here in this thread.

Drew_AG

Thanks @hawkmoth! :smiley:

@dallardice, I hope that helped, but if you have more questions, just let us know.

bc4h10

Ok same issue and I’m glad I found it on this topic here. Will try to send the receipt to were? @agilebit.com ? Thanks - BT

hawkmoth

@bc4h10 - As I mentioned in two posts above yours, support+licenses@agilebits.com

bc4h10

support+licenses@agilebits.com or Supporlicenses@agilebits.com ? Most of us just use the computer not live by it if you treat us like we never done this before and like in stupid it will make my life easy probably not yours. But since I’m stupid and still don’t know i will send email to both. Thanks for Your response. well Recipient address: Supporlicenses@agilebits.com
Reason: Remote SMTP server has rejected address so guess not that one

bc4h10

interesting this link seemed to work support@agilebits.com

Stephen_C

The correct link for email for your problem is what was given by hawkmoth: support+licenses @ agilebits.com. The link you have used (#11) is for more general support queries.

Stephen

Megan

Hi @bc4h10 ,

I sincerely apologize for the confusion here. I hope that the advice given here by our community moderators has helped you to get in touch with us. If you have any troubles though, please let us know - we're here to help!

bc4h10

thanks for all your help, the moderators Hawkmoth was a help, and it was exactly like his posting said Thank You.

Drew_AG

@bc4h10, on behalf of our moderators, you're very welcome! If you need help with anything else, please let us know! :)

hawkmoth

@bc4h10 - I did not mean to offend you. Apologies for seeming to do so.

bc4h10

No not at all i was just trying to be a smart a and funny Im sure there are time when you want to throw your computer throught the window because the question is so obvious LOL that was all. My writing is messed up sorry

MikeT

No worries, we're glad to hear it's all cleared up.

Labello

Similar problem here. I'd like to install 1password on a 2nd mac. Bought license on App Store.
Support ID is #AUE-14947-449
Thanks in advance !
Mathieu Labelle

danco

As you bought on App Store, all you need to do is log in to the App Store on the second Mac using the same Apple ID and then download.

littlebobbytables

Hi @Labello,

It is as danco states but I have also responded to your email too.