One of my MAC's no longer shows the option to sync with iCLOUD and is not syncing

bobmackenzie
bobmackenzie
Community Member
in Mac

Three MACs, two IOS devices. 1Password purchased 11 May 2014 from the App Store.
Two MAC's show Version 5.0.2 (502006). Third MAC shows Version 5.0.2 (502007).
Two MAC's with 502006 show under Preferences>Sync option to sync with iCLOUD and are so doing.
Third MAC with 502007 does does NOT show under Preferences>Sync option to sync with iCLOUD and is not syncing.
The two 502006 MAC's show the name as 1Password
The 502007 MAC shows the name as 1Password 5. That MAC has within the dropdown from the program name the option to check for updates. The two 502006 MAC's do not show that option.
When I go to the App Store Upgrades all three MAC's state that I am up to date and that no updates are available.

Any ideas how I can fix this problem?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @bobmackenzie,

    It sounds to me like the third Mac is using a copy of 1Password purchased from our webstore instead of the Mac App Store. Please see our support article for how to Migrate to the Mac App Store version on that third Mac. This should get things sorted for you.

    Please let me know if you have any further questions or concerns!

This discussion has been closed.