1Password Not Syncing [Moved to email]
I have a bit of a dilemma...
I currently operate with a Mac Pro at home, a Macbook Air for the road, and a 5K iMac at work (just got it). 1Password seems to sync flawlessly from Dropbox on my Mac Pro and on my iPhone and iPad, but on the Macbook Air and 5K iMac it will only sync about 40+ items out of 400+. I've tried deleting all traces of 1Password from machines in question and reinstalling app with no success.
Not sure what else to try.
Thanks in advance!
- Z
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Hi @gerardozayas,
Hrmm... that's no fun. Sorry to hear sync isn't working correctly. Can you get us a Diagnostics Report from the problematic Macs? You can do that by following the instructions on this page. In the email include a link to this thread so that we can connect the dots. You should also get a ticket number from our email system. If you could include a post on this thread with that ticket ID, that'll help us jump to the diagnostics report more quickly.
We'll do our best to get you up and running with everything syncing correctly.
Rick
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Here's the ticket number: #ZVS-15696-957
Thanks!
- Z
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Hi @gerardozayas,
We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)
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Hi @gerardozayas,
Thanks for sending in your Diagnostics Report. I've taken a look at it, and indeed it seems to agree with what you've said... I see it's has imported somewhere between 40 and 50 items during the initial import, but no more than that.
I'm wondering if maybe dropbox hasn't synced the entirety of the agilekeychain on this Mac. Would you be willing to look inside of the agilekeychain to see how many .1password files there are in data/default? There should be 400+ if they're all there.
Rick
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