Trial expired: no longer have email address

Stephen_C
Stephen_C
Community Member
in Mac
This discussion was created from comments split from: Upgrading from 4 to 5 and Mavericks to Yosemite?.

Comments

  • jshin52629
    jshin52629
    Community Member

    I have a "trial expired" notice but I did pay for OnePassword (through our Mac Users Group website special) but I cannot communicate with AgileBits because my original purchase was probably on Comcast and moved away from Comcast service, so I no longer have use of that e-mail address, but AgileBits offers no way to update and help me correct the situation. The "trial expired" notice may relate to my having updated to Yosemite on my Mac, and yet I am not getting that notice on my iOS devices...well, not yet. Please contact me, O Inaccessible Olympian Lord of AgileBits!

  • Stephen_C
    Stephen_C
    Community Member

    @jshin52629‌ your problem has nothing to do with the thread in which you posted so I have created a new thread for you where you will get more help. I think you should wait for someone from AgileBits to comment.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @jshin52629,

    I'm so sorry to hear that you're having trouble with 1Password right now, and that you are feeling that we're a bit inaccessible. I assure you that is not the case. We're monitoring the forums 7 days a week to ensure that your questions get answered quickly.

    Have you had a look at the ** 'Trial Expired' notice in 1Password 5 for Mac?**. It should answer most of your questions, but please let me know if there is anything further we can do to help (for example, if you need help tracking down that license of yours.)

This discussion has been closed.