Will not fill User ID [Resolved]

InBKK
InBKK
Community Member
edited January 2015 in Mac

I am having problems with 1Password not filling in the User ID on several credit card website login screens. The same problem occurs via Safari and Firefox.

Any help would be appreciated.

I am running:
1. Yosemite 10.10.1
2. Safari 8.0.2
3. Firefox 35.0
4. 1Password 5 5.0.2 (web store version)

Example URLs:
https://chaseonline.chase.com/Logon.aspx
https://online.americanexpress.com/myca/logon/us/action/LogonHandler?request_type=LogonHandler&Face=en_US&inav=iNavLnkLog

Comments

  • Stephen_C
    Stephen_C
    Community Member

    For Chase have a look at this recent post. I don't believe there have been recent reports of American Express not working correctly but I'd suggest trying the same procedure of re-creating and saving the login manually to see if that solves the problem.

    Stephen

  • InBKK
    InBKK
    Community Member

    That worked perfectly, thank you for the suggestion.

  • Megan
    Megan
    1Password Alumni

    Hi @InBKK,

    I'm so glad to hear that Stephen_C's suggestion has got you all sorted out!

    Since this particular issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)

This discussion has been closed.