Changing Purchased License Email

jrobi230
jrobi230
Community Member
in Mac

I purchased a license about 1 year and 1 month ago, when i purchased this said license i used my email address because thats what you have todo. Well anyway a couple of weeks ago i lost access to that account but i have no way to change over the email on my license to my other email address. So my goal here is to ask someone for help on changing the email address over on my LICENSE to another email.

Thanks

  • Jye

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address when you purchased 1P;
    3. the approximate date you bought 1P;
    4. the email address you used when you purchased 1P;
    5. a request to change the email address associated with your account to your present email address;
    6. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @jrobi230‌

    Stephen_C is spot on here. If you supply us all that information and we can assure ourselves that you are the genuine owner of the licence we will help you resolve this :smile: I hope you can understand why we need to make sure.

  • SoFlaDesigner
    SoFlaDesigner
    Community Member

    I submitted a requested for my email address to be changed: support ID is [#HQQ-34185-788].

  • Jasper
    Jasper

    Hi @SoFlaDesigner,

    Thanks! It looks like Rob from our support team replied earlier today. :)

This discussion has been closed.