Migrating from the Mac App Store version to the web version of 1Password

stefanfrede

Hi,

I would like to migrate from the MAS version to the web version of 1Password.

As stated in your guide (https://guides.agilebits.com/1password-mac-kb/4/en/topic/migrating-from-mas-to-web) it is necessary to email you the iTunes receipt of my MAS copy.

That I did. Twice. So far without response.

This is the reason why I try it now here in the forum.

Please tell me how to proceed from here.

Thanks.

All the best,

• Stefan

hawkmoth

I believe that the web store version will automatically recognize that you have the MAS version installed and register itself. After that, you can delete the the MAS version.

stefanfrede

Thanks a lot! I just gave it a try and it is recognizing the MAS version and registering itself.

But what is if I reinstall my Computer (what will happen shortly)?

Do I first have to install the MAS version and then repeat the procedure?

hawkmoth

That's a question I can't answer, but I have an idea. When I installed 1Password 5 from the AgileBits site, it created a record for itself in the Software category. That includes an attachment, which is the license file needed to register it. Check your and see if you have the same. If you do, you'll have what you need to install install a registered version on anothe Mac.

stefanfrede

No, sadly no record for 1Password 5.

I think I have to wait for an answer from the support.

thightower

@stefanfrede‌

In my understanding, yes you would need to download the Mac App Store version again and then the site version. The Web version just reads that the Mac App Store installed a valid license file. They receive no information from the install. They don't even know if you installed it. (MAS or Web). So the web version does not send a request for a key to be generated or anything like that. Also 1Password doesn't auto save a key from the Mac App Store version. It just reads the data, if one is found and says OK they are good to go.

If you truly want to mitigate the need to do the whole shuffle routine. Then you would need to wait on the staff to reply to your email. Incidentally don't respond multiple times as the email queue will bounce your original email to the back of the list.

What I would do is reply here with your ticket ID (auto reply when sending in the support email) So the staff can locate your request quickly. Its often quicker IMHO than waiting out the email queue.

Many of the staff just returned from a conference, and many have jet lag etc. So please hang in there a little longer.

Megan

Hi @stefanfrede‌,

I apologize for the delay here! I've replied to your email directly. We'll keep the conversation going via email to avoid confusion or any duplication of efforts. :)

ref: ZSA-93887-947