Problems with syncing with Dropbox & iPad [Moved to email]

Elsewhere
Elsewhere
Community Member
edited January 2015 in iOS

I have 1 password installed on iPAd (v 5.1.2) , Android Phone (v 4.1.6) and Mac (v 5,02). I use dropbox to sync between the evices. It worked perfect until a I noted a few weeks ago that the iPad did not sync anymore. I removed the program, erased dat and installed it again on my Ipad.

I set it up for syncing with an existing vault in dropbox,after login in in my Dp acct it finds the vault (1password.agilekeychain) file. There´s only one file in all dropboc account with that name, no other vaults are in dropbox either. The Then it asks for the Pw of the vault, which opens correctly.
afterwrds the vault opens with no ite and an error message appears " The 1password.agilekeychain file cannot be found in Dropbox. Syncing has been duisabled. - dismiss".
I press dismiss and there´s a small wheel with syncing in the categories pane. after half an hour nothing happens. I goto settings, Sync and Start syncing. (with dropbox). It gets my correct dropbox account and vaultname (same as above). I choose the vault , it telsls that its looking for the encrypting keys (2 secs or so). And then a message apears " The password.agilekeychain file cannot be found in Dropbox. Syncing has been duisabled. - dismiss",

So it does not work whilst it used to work flawlessly.

Syncing over wifi works fine, but hat is not what I want.

Syncing between android device and mac via dropbox works perfectly well.

Any ideas how to solve this?

Comments

  • Ben
    Ben

    Hi @Elsewhere‌

    Could you please try logging into 1PasswordAnywhere for me from your Mac and see if that works?

    Please let me know if things appear properly there.

    Ben

  • Elsewhere
    Elsewhere
    Community Member

    Hi Ben, I just had access to 1 passwordAnywhere according to the tutorial and all seems fine, yesterday I added some items and they appear in the browser too. The number of items (password etc) are the same as on the local mac.

    rgds / Else

  • Ben
    Ben

    Great! So we've isolated the problem to 1Password for iOS. Please create a Diagnostics Report from your iOS device:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    When you've sent the report you will receive an automatic reply that contains a ticket ID. Please post that number here so we can 'connect the dots.' :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Elsewhere
    Elsewhere
    Community Member

    support ID is [#VYA-97395-344] , report submitted by mail along with this thread´s link and forum handle. rgds

  • Megan
    Megan
    1Password Alumni

    Hi @Elsewhere,

    We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    ref: NDC-31293-718

This discussion has been closed.