Attempting to Upgrade

TrevorBrandt

Hi there,

I'm attempting to upgrade my license. I'm unable to upgrade though because I no longer have my license key and I also do not have access to the e-mail I registered the license through.

I do, however, have access to the same credit card I registered the license through. Is there any way that I am still eligible for a license upgrade? My old e-mail address I had the license through was [email deleted]. My new e-mail is the same one associated with this forum account.

Thanks very much.

Stephen_C

@TrevorBrandt‌ I have deleted the email address you gave (even though you said you no longer had access to it) as this is a public forum.

Send an email to support+licenses @ agilebits.com with the following information:

1. your full name;
2. your full address when you purchased 1P;
3. the approximate date you bought 1P;
4. the email address you used when you purchased 1P;
5. the fact that you want to upgrade;
6. a link to this thread.

You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed a response.

Stephen

Drew_AG

Hi @TrevorBrandt,

In case you haven't sent us an email yet, I wanted to let you know you can also send me a private message with your full name and the old email address, and I should be able to help change that to your new email address in our license system so you can upgrade. Thanks! :)

Drew_AG

Hi @TrevorBrandt,

I wanted to follow up here to let you know I got your message and replied. You should be all set, but if you need anything else, we're here for you! :smiley:

TrevorBrandt

Thanks so much!

littlebobbytables

@TrevorBrandt‌ Drew_AG does love to help people :grinning: