Upgrade

chickgregg
chickgregg
Community Member
in Mac

I upgraded from my previous family license to 5 about a month ago and now it's telling me that my trial version is about to expire? When I click on renew, the only option is a single license. I purchased at the Agile Store and it shows that I have version 5.0.2. I have had OnePassword for several years and this is really aggravating. Can you please let me know what needs to be done.

Comments

  • hawkmoth
    hawkmoth
    Community Member

    The license terms changed when version 5 was released. A single user licens now permits installation for up to six family members in the same household. The family license was discontinued.

    If you paid for the upgrade from version 3 to 4, there is no additional charge for version 5. Check the first post in this section of the forum and see if that helps with your expired license notice. Here is a link.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Please let us know how you get along @chickgregg‌

    If you've ever purchased a 1Password 4 or 5 licence then you're not required to purchase another at this point. What is most likely the case is we need to reapply the licence.

    In your case I'd try simply reapply your existing licence file and see if that sorts out the blip. If you don't have the original email or licence file then you can request it to be resent via this page.

    For 1Password 4/5 you will need to download your licence file from a link in the email and it should look a little like this:

    1Password 5 for Mac

    Name: littlebobbytables

    Download: https://agilebits.com/downloads

    Register: With 1Password downloaded, click here to automatically add your license

    Notes:

    No link? Link not working? View the complete installation steps.

    Obviously I've stripped out the last two links as those are unique to the licensee. If you're viewing the email from within googlemail at all you may very well find the second URL is stripped out - thank you gmail :\

    The second or third link though should allow you to download your licence file so while we haven't attached the licence file, the information needed to obtain it should be contained within.

    If you're still having troubles post back here and we can look into it more for you.

  • chickgregg
    chickgregg
    Community Member

    Thanks for your assistance.

  • Megan
    Megan
    1Password Alumni

    Hi @chickgregg‌

    So glad to hear that we could help! We're here for you if you have any further questions or concerns.

This discussion has been closed.