Failed to Backup. Newest MAS version of 1P and newest Yosemite. Sync with Dropbox.

joeyoungboston
joeyoungboston
Community Member
in Mac

Failed to Backup. Newest MAS version of 1P and newest Yosemite. Sync with Dropbox/Apps/1Password/1Password.xxxx.
It said that could not find Data folder. I went into that folder and found there exists such a folder.
https://www.dropbox.com/s/hy44w6nr5nx0ncb/fail.png?dl=0

Please help.

Comments

  • thightower
    thightower
    Community Member

    @‌joeyoungboston

    The message seems to indicate that the internal "data" folder inside the keychain may be missing. Did you indeed find the "data" folder inside the keychain?

    I would suggest a few things normally from the help documents. But before that, I would like to refer this to the staff and make sure things are good to go.

    cc @littlebobbytables‌

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @joeyoungboston‌

    A couple of quick questions.

    1. Do you have more than one copy of 1Password on your machine at this moment?
    2. Does the error persist if you restart both 1Password and 1Password mini? One way of doing this is by quitting 1Password using the keyboard shortcut ⌃⌘Q and then launching it again.

    We may end up asking for a Diagnostic Report but I just wanted to ask these before we do. Thanks for pointing this to us @thightower‌ :smile:

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