I can not updating pro features

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chlee
chlee
Community Member
in iOS

I paid and have used pro version 3 for a few years.
Now I tried new version but I cannot updating pro features for two days.
Please help.
Just Updating...... sign is working for two days.
Thanks.

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    The upgrade from 1P3 to 1P5 is not free. The basic 1P5 for iOS is free but you have to pay to enable to the pro features.

    Stephen

  • MrRooni
    MrRooni
    Options

    @chlee Are you attempting to purchase the pro features in 1Password 5 and having it fail? If so let me know so we can gather some more information from you. Thanks!

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @chlee,

    I hope that Stephen_C's post is helpful. The 1Password 5 Pro features are available as a free upgrade for all 1Password 4 for iOS users. If you're still using 1Password 3, you will have to pay to use the Pro features in 1Password 5.

    If you have any further questions, we're here to help. :)

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