Cannot Add License

Schmecky
Schmecky
Community Member
in Mac

I had an old version of 1Password.

Trial expired on 5, I bought a license.

When I go to add the new license, it opens a Finder window. I do not have a "license file." I have an email which contains a license key. I use Gmail in a browser, which does not allow exporting of single emails into separate files. The instructions in the license email say "Click here, or select 1Password > License… and paste the above information", but pasting is not an option.

Please tell me how to get credit for my purchase.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Schmecky,

    I'm sorry for any confusion about the license file! In the license email you received, the 1Password 5 license info should have a link that says "click here to automatically add your license". Just in case you don't see that link or it doesn't work, there should be another link that says "View the complete installation steps" which will take you to the site where you can download your license file. That's the file 1Password is asking you for.

    I hope that helps, but please let us know if you're still having trouble with that. Thanks!

    ref: 596189

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