All of a sudden app says my trial has expired yet I have bought the program

PeterN
PeterN
Community Member
in Mac

Hello,
All of a sudden this great app says my trial has expired. Yet I have 3 licences and have been happily using it on this MBP with no problems. It says I have another version on a thunderbolt drive but it is only a clone using Carbon Copy Cloner as a daily back up.
When I try and enter the serial I have no choice other than to buy. So where can I enter the serial?
Thanks,
Peter

Comments

  • SoMuch2Do
    SoMuch2Do
    Community Member

    Same thing happened to me after yesterday's update. There is a discussion "Trial Expired notice in 1Password 5 for Mac? Started by JasperP, 17 Nov 2014" which is a general guide - but does say how to request the license number. I found my license in the downloads folder, and the email copy with subject "Receipt for Your Payment to AgileBits Inc" which a link.

  • Jasper
    Jasper

    Hi @PeterN,

    I was able to locate your 1Password 5 license using your forum email address, and I've re-sent the license via email. Simply apply the license to register 1Password. :)

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.