1Password5 wont open

GeoffW

Hi

I run MacAir OSX10.10.1
1Password5 won't open--it was working fine. I get this message (attached)

can you help?

hawkmoth

I deleted your other identical post.

Drag 1Password from the Application folder to the trash - do NOT use any application cleaner, as they likely will also delete your data. Empty the trash and reboot. Download a fresh copy of the application and install it. That should cure your problem. Your data will be safe.

Let us know how it goes.

littlebobbytables

As hawkmoth says @GeoffW, do keep us informed.

MikeT

Hi @GeoffW,

If you haven't reinstalled the app yet as instructed by hawkmoth, please don't do anything yet and send me a private message, I'd love to collect some information from your Mac to see what's going wrong.

Thanks!

GeoffW

OK Mike, thanks for the reply---
I dont know if this a "private message" or not---but I've not reinstalled the app (as you suggest)---so please ask your questions and I'll do my best to give you better info.

G

thightower

@GeoffW

Click on "MikeT" in orange above his picture. This will take you to his profile page. On the right hand side again in orange is a message button. This generates a private message with MikeT.

You may get a notification (depending on your settings) of new private messages. You can get to the discussion by following the link in the email. If you are on the site at the top of the page click the messages button. This will take you to your inbox, where you can see current and past messages just like an email app.

Cheers,

cc @MikeT

jlwoody04

After doing update for 1password5 app crashes when it tries and open

hawkmoth

@jlwoody04 - @MikeT will want some information from you before you do anything else. He's working to try to figure out why this is happening to some users. You could send him a private message here in the forum, if you wish.

Leo Soto

Not sure if it's the same issue, but my 1Password also crashes when starting after upgrading to 5.1. Re-downloading the latest version gives the same crash.

Here is the debugging info I get with the crash: http://pastebin.com/ChCZE8fc

rickfillion

Hi @Leo Soto,

You're encountering the same issue as the one we're tracking down. Please private message @MikeT, he'll get you instructions for how to get the info we're after, as well as how to get back up and running.

Rick

frenn

I'm having the same issue. I have also sent @MikeT a private message.

I hope that it's not too difficult to resolve.

Megan

Hi @frenn,

Just to let you know, Mike is off on his weekend now, so you might not see a reply to your message immediately. We do have fix steps listed in this thread - please check out post #12.

If you're keen just to get fixed up, you can follow the second part of the instructions without sending the data to us, but a bit more data never hurts when tracking down the problem. :)

MikeT

Hi guys,

I've replied to the messages sent today. Sorry about the delay.