login works on mac OS 10.9.5, but not in iOS 8.1.3

jackmcguire
jackmcguire
Community Member
in iOS

My 1Pass master password works fine on my mac (where I set it), but it does not work on my iPhone or iPad.
Note: I tried re-setting a test / temporary password: '123a', and in the 'hint' box, I typed out that same password, for reference, as well. I went to my iPhone and deleted the 1password app, then re-installed it. In trying to open the vault--backed up on iCloud--not only does '123a' not work, but the password hint box is empty. Could it not be sync'ing?
I don't know what other options remain.

Comments

  • ag_kevin
    ag_kevin

    Hi @jackmcguire ,

    It could be a sync issue. What method are you using to sync? Also, what version of 1Password are you using on your iOS devices and your Mac? With the answers to those questions, we should be able to help you out?

    Thanks!

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