switch to app store version

berndrave
berndrave
Community Member
in Mac

I read the comments of others regarding a switch of version 5 purchased at your site to the app store version to be able to use iCloud sync. I also would like to do this. Therefore I would ask for a refund from you to keep losses to a minimum.

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited February 2015

    You can request a refund if you purchased your license from AgileBits within the last 30 days. Send your request to support+licenses @ agilebits.com. Include the email you used to make your purchase, your name as you registered, and the address you used.

    If you purchased you license more than 30 days ago, you'll just have to repurchase from the Mac App Store if iCloud is important enough to you to justify the price. For me, Dropbox has worked fine, and I haven't worried about not having access to iCloud anymore. I am disappointed that Apple closed off that option to me, though.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @berndrave

    What I'd like you to do is as hawkmoth has requested but we're going to need a little more on this particular occasion. So if you could email us at support+licenses@agilebits.com and include the following:

    • Your name
    • Your email address
    • Your PayPal address
    • A link to this thread

    Once we have that we can work on resolving this for you. To ensure we resolve this promptly if you were to post the ticket ID that we'll send you that will allow us to link up this thread with the email.

This discussion has been closed.