Crash after updated to 1Password 5.1

kelvinyasu
kelvinyasu
Community Member
in Mac

Hello.. I did a upgrade on my 1Password and after my computer reboot, it start crashing today and not working, I did try to download a new copy but it got the same issue.

Comments

  • mesh2325
    mesh2325
    Community Member

    I started getting the exact same crash today. I just started using a password manager, and this was my biggest fear (being locked out from all of my passwords).

    Mac 10.10.1 and then updated to 10.10.2 (crash in both).

    Top of crash (forum wont let me post all or upload.

    `Process: 1Password 5 [781]
    Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
    Identifier: com.agilebits.onepassword4
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password 5 [781]
    User ID: 501

    Date/Time: 2015-02-01 16:57:20.377 -0800
    OS Version: Mac OS X 10.10.2 (14C109)
    Report Version: 11
    Anonymous UUID: E0E621C0-4314-F681-DAE4-898F158940CF

    Time Awake Since Boot: 260 seconds

    Crashed Thread: 0

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
    Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
    Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
    Reason: image not found`

    Here is my email is agilebits needs the entire crash log: mikechambers@gmail.com

  • kelvinyasu
    kelvinyasu
    Community Member

    I am using my iOS version now to keep my password alive right now..
    it's quite disappointed for me on such issue...

  • mesh2325
    mesh2325
    Community Member

    fyi, I re-downloaded from the agilebits site, and copied over the existing installed, and it started working again.

  • hawkmoth
    hawkmoth
    Community Member

    @MikeT is watching for these errors, which have affected several users. He would like to get some information from you before you proceed farther. There is a cure now, but it will help everyone if this stops happening to anyone.

  • kelvinyasu
    kelvinyasu
    Community Member

    Thank You @mesh2325 , Just did a replacement again and it seem fixed my problem, trying to have a reboot later see if it works :)

  • Jasper
    Jasper
    edited February 2015

    Hi guys,

    Sorry for the trouble! We're investigating some cases where the app somehow gets corrupted (the HockeyApp framework is missing). As you discovered, re-installing the app is the current fix.

    For anyone else having the issue, this should fix it:

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.
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