"Wrong Unlock Code"

ACEDRO
ACEDRO
Community Member
in iOS

I went to use my 1Password this morning and received "Wrong Unlock Code". I know my code is correct, as I have used it for many years. It continues to give me this message and after several attempts tells me to "Please try again in ___ minutes", has been from 1 to 4 minutes.

No success. What do you suggest?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ACEDRO,

    I'm sorry to hear that you're having trouble here. Could you please let me know which version of 1Password you are currently using? To find out which versions of 1Password for iOS you have, let me know which icon you see on your home screen from the following image: A, B, C or D?

    It sounds to me like you're using 1Password 3. In 1Password 3, the app will not lock you out after a certain number of attempts, so you can continue to try until you get the correct code, although you will notice that 1Password will start to lengthen the amount of time between tries.

    Do you currently use 1Password on any other computers or devices?

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