1Password 5 for Mac and iOS doesn't synch via Dropbox

Jan_Otterstetter

I'm using

• osx yosemite - 1Password 5 Version 5.1 (510035)
• iOS 8.1.3 (iphone4s, iphone 5, ipad) - Version 5.2

I activated synch via dropbox, doing this since some older 1Password versions.

The key change file is located on

• osx -> [User]/Dropbox/1Password.agilekeychain

-ios -> /1Password.agilekeychain

When synching via iOS app the new logins doesn't appear on osx.

What I'm doing wrong, can you give some advice.

Thanks, best

Jan

Megan

Hi Jan ( @Jan_Otterstetter ),

I'm sorry to hear that you're having trouble keeping things synced up lately. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

• Please ensure that Dropbox is installed and running on your computer
• Check that you are logged in with the same account on all computers and devices
• Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
• Confirm that Dropbox is selected in Settings > Sync on your iOS device
• Confirm that both your Mac and iOS device are reading from the same file path in Dropbox.

If all of those items check out, let's run a test and see where things are getting tripped up:

• Create a test entry on your Mac ("Test, Mac") and add some data
• Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
• Does "Test for Mac" show up on either of your iOS devices?
• Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
• Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
• Enter your Master Password
• Do either or any of your test entries show up in your database here?

Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)