What the heck! I clicked Update and now 1password just shows an error message.

tlasuk
tlasuk
Community Member
in Mac

Now I am really sunk. All my passwords up in smoke. Why did this update fail?

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Can you describe what happened when you updated? Did you get a crash message? If so, please use the forum to send a private message to @MikeT. He's coordinating an effort to track down the cause of crashes some users are experiencing when they update.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @tlasuk,

    As hawkmoth mentioned, it will help us if you can give some more specific details about the problem. For example:

    • Are you getting an error when trying to install the update?
    • Or, did the update process work, but now you get an error when trying to use the 1Password app?
    • Does it happen when trying to open the app, or when doing something else?
    • What is the exact error message you're getting?
    • Is this happening with the version 5.1 update?
    • Are you using our web site version or the Mac App Store version of 1Password?
    • What exact version of Mac OS are you running?

    Once we know those details (and anything else you can tell us about the problem) we should have a better idea how to troubleshoot & solve the problem for you. Thanks!

  • danco
    danco
    Volunteer Moderator

    By the way, your passwords should be safe. Evidently you can't access them at present, but once you have 1PW working again you will be able to use them.

  • MikeT
    MikeT

    Hi @tlasuk,

    I'm sorry about the crash, I sent you a private message about helping us collect information and how to resolve this issue afterward.

This discussion has been closed.