Browser Slowness in Firefox 36 with 1Password Extension [Known issue, investigating]

msridhar

I know that beta browser versions are not supported, but still, I wanted to give a heads up that the 1Password Extension seems to be causing serious browser slowdowns in Firefox 36 (beta). I'm running on OS X Mavericks with 1Password 4.4.2 from the app store. I tried both the released extension (4.2.5) and the extension betas. In both cases, after browsing for a while, operations like closing and opening new tabs became very sluggish. I am not seeing this issue with Firefox 35.

Anyway, like I said, I know the beta is unsupported. Just wanted to report the issue anyway. If I can help in tracking things down further let me know.

Drew_AG

Hi @msridhar,

Thanks for letting us know, we really appreciate it! :)

It sounds like the problem was with opening/closing tabs in Firefox, which shouldn't have anything to do with the 1Password extension. Have you tried disabling the 1Password extension to see if the same problem happens? If you're up for some troubleshooting, you can also try disabling all other extensions except for 1Password and see if the issue happens.

If you try that, please let us know how it goes for you. Thanks!

DazWorrall

The Firefox 1Password extension is causing my browsing experience to become slow and choppy, with some sites in particular becoming unusable - like amazon.co.uk

Steps to reproduce:

Disable all other addons
Install/Enable 1Password Extension (4.3.0b7)
Restart firefox
go to amazon.co.uk - pages are very choppy to load and scroll, particularly product pages
Disable the extension
Restart firefox
amazon is fine again

The problem gets worse the longer the browser is open - memory leak maybe? If I debug the addon, the console is full of messages, copied here:

https://gist.github.com/DazWorrall/d5579b1e996967933f0b

That output from when I load the homepage of amazon.co.uk, nothing else open. I didnt expect the extension to be doing anything without me hitting CMD+\ to be honest, and was surprised to find this addon to be the culprit.

I can reproduce this on FF36 (beta) and FF37(developer edition), with both the stable(4.2.5) and beta 1password add on.

Stephen_C

I can reproduce this on FF36 (beta) and FF37(developer edition), with both the stable(4.2.5) and beta 1password add on.

I strongly suspect this is a FF beta problem as I suffer from nothing similar using FF 35.0.1.

Stephen

adelessert

I'm also seeing this on the beta channel FF 36. After the browser has been open for a while, closing an opening tabs or scrolling in some sites can hang the browser for 10+ seconds. The about:memory page in Firefox doesn't show 1Password using a abnormal amount of memory, but the browser itself is using 2GB with just a few tabs open, which I suspect may be related.

It looks like Firefox 36 is due for a general release in a couple of weeks, so hopefully this can be addressed, whether it's a Firefox bug or a 1P bug that's causing it.

MikeT

Hi @adelessert,

I can reproduce the errors. It looks like they changed something that broke some of our code. We'll investigate and try to get a fix out as soon as possible.

DazWorrall

Thanks for taking a look MikeT :)

ryanrad

Thank you MikeT for responding, the "official" reply is much appreciated and another reason why I love 1password. Happy to help in any way that I can with testing or anything like that.

msridhar

Hi @Drew_AG, I did try disabling everything but the 1Password extension, and I still saw the problem. And I did not see a problem with all extensions disabled. But I agree that I don't see how this behavior could be the fault of the extension.

Anyway, I couldn't take the slowness anymore, and I really need the 1Password extension, so I reverted back to the Firefox 35 release, and my problems are gone for now. I will report back if I see problems in Firefox 36 once it is released.

Megan

Hi @msridhar,

I've merged two similar threads together here. As you can see from Mike's reply above (from the other thread) we are able to reproduce this here, and we're currently investigating what's gone wrong. We'll do what we can to have things behaving properly by the time this Firefox update is out of beta.

msridhar

@Megan Fantastic, thanks! I'll be happy to test the extension on Firefox 36 once a fix is available.

MikeT

Great, thanks for your offer to test our fix.

We'll update this thread as soon as we have something to share.

adelessert

Thanks so much for the great support!

littlebobbytables

Thank you for loving 1Password :smile:

msridhar

Just wondering if there is an update on this issue. I think FF36 may be released tomorrow: https://wiki.mozilla.org/RapidRelease/Calendar

Ben

Hi @msridhar,

Our developers are still looking for a solution to this problem. I don't have further to report at the moment unfortunately. I will include this issue in my report for today though.

Thanks.

Ben

ref: OPX-797

adelessert

I can't speak to what may have changed, but, after uninstalling the extension for a week or two, and now having installed the latest betas of both the 1Password FF extension and of Firefox itself, I'm no longer running into the problem. Not saying the underlying issue has been fixed, just offering a data point!

Drew_AG

Thanks for following up to let us know, @adelessert! :) I'm glad to hear it's working well for you with the latest betas. Hopefully it continues to work well, but if you do run into more problems, please let us know.

Legionar

Today I have installed on three computers your stable FF 36.0, and from today I have many issues... :-(

The most important are:
1. when using textarea as ckeditor, its loading cca 5 - 10 seconds to show (paint on document load) one ckeditor (before in FF 35.0.1 it was in max. 1 second)
2. there is some issues with iframe, where is just textarea, its not working at all... its still reloading the content of in the iframe (nothing was changed on the website, just textarea in the body of an iframe)

Megan

Hi @Legionar ,

I'm so sorry to hear that you're having trouble, but I'm not quite sure I understand where things are getting tangled up. Could you tell me a little bit more about how 1Password is misbehaving for you here?

outtacontext

Could you update me on this issue? Since about Firefox 36, I've had a huge memory leak. Right now I'm using OS 10.9.5, Firefox 37.0.1 and 1Password Firefox plugin 4.3.1. I'm having a slow memory leak. Eventually what happens is that all my open applications get paused. Looking at the Activity Monitor I find that the kernal_task is using over 9GB of memory (I have a total of 16GB). I have narrowed the issue to Firefox. Quitting it reduces the memory loss almost immediately. I have reduced the number of FF plugins and the number of open tabs. Still leaking. I only discovered that 1Password extension may be the issue after reading this thread.

Megan

Hi @outtacontext ,

Thanks for checking in on us here! Our developers have been making some great improvements to the extension lately, and one of the bugs that they believe that they have squashed is this one.

If it's possible, please download the beta extension and see if Firefox behaves any better.