Trial expired

mflipm
mflipm
Community Member
in Mac

I purchased version 3 and 4. When I ask for my license to be sent, I receive the version 3 license. When I try to upgrade, it says great you have 3 options, including upgrade, but the upgrade button is not selectable. When I try to enter my license for version 4.1.2 BETA-2, it asks me to find the license on my computer. huh? Why is there no simple cut and paste? — I do know my version 4 license. And seriously I believe I've already upgraded to version 5.

Comments

  • mflipm
    mflipm
    Community Member

    Issue Resolved: I had more then one copy of 1Password installed on my computer: 1 in the apps folder; 1 in downloads folder; 1 in a shared users folder. Once I deleted the extra copies, all is well.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @mflipm,

    I'm glad you were able to solve the problem! :)

    By the way, I found your license info in our system and it turns out your version 3 license was listed separately from your version 4/5 license, which explains some of the confusion you encountered on our site. I combined them into the same account in our system for your convenience, and had your license info resent to your email address.

    If you need anything else, just let us know!

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