License purchased from ASH

Drew_AG

This discussion was created from comments split from: Help on licenses.

tmh

Hi there at agile bits,
I´ve an terrible problem with my 1password-license.
I bought my app-cd at a local shop and got the according license by a national distributer agile bits used because they didn't had own distribution-team - or what else.
There at this national distributer all my user-data was registered for my 1password-license.
The problem is: meanwhile this national distributer (ASH - Application Systems Heidelberg, Germany) isn't working for agile bits any longer.
AND they didn't sync the user-datas of their costumers with agile-bits.
Unfortunately I didn't updated over a long time - therefor the automatically update-function doesn't work.
Cause of that I downloaded the complete current version from your website - in hope that its possible to use my very first license-code.
But that doesn't work because the application searches for a license-file - or something like that.
So? What can I do ?
Shall I send you my very first license-code or purchase-copy or something else?
How can I use the current version? (without BUYING a complete new version)
Can you help me ?!? P-L-E-A-S-E
yours
tmh

Drew_AG

Hi @tmh,

I moved your message to a separate thread, since it's unrelated to the questions from the original discussion.

It sounds like you have a license code for 1Password 3 for Mac. That won't work with 1Password 4 or 5, but you can certainly still download the latest update for version 3 that supports your Mac OS version from this site. (If you're using Mac OS 10.6 or higher, you can use version 3.8.22.)

If you'd like to upgrade to a newer version of 1Password for Mac, but we don't have a record of your license code for version 3, please contact us at support+licenses@agilebits.com and include a copy of your receipt (if possible), and we should be able to help. You can also include a link to this thread in your email so our support team can get caught up on the details you've already provided. Thanks!

tmh

Thank you very much !!!
Yes, you're right. It´s an Password 3-Version. A more current version is required because of the interaction with die Safari-Browser-Add-on.
A copy of my receipt is no problem.
Thanks again !!!
yours
tmh

Drew_AG

You're very welcome @tmh! Once you send us an email, someone will get back to you as soon as possible to help you out with that.

If you need anything else, we're here for you!