Password is inserted incorrectly

christianlerke

I have this problem on several websites with Chrome and Safari.
When I first generate the password and save it the automatic insert works, but copying the password and pasting it in manually results in a wrong password.
The same happens the other way. Pasting a manually created password into the 1Password password field results in a wrong password on automatic password entry but a working password when copied from 1Password.

Megan

Hi @christianlerke ,

That's an odd problem that you describe there! Let's see if we can narrow things down a bit:

• What are the version numbers of 1Password and your operating system for all computers and devices running 1Password?
• What is the version number of the browser extensions? (This can be found in the browser's extensions pane of the preferences)
• What version are your browsers?
• Are there any particular sites that you notice this behaviour on? If so, please include the URLs.

The more detail you can provide, the more quickly we'll be able to get you sorted out! :)