Questions About Licenses

bebenhoeh

I have a business & purchased 4 licenses for Mac last month and I have a few questions on how the licenses work:
1) One of my employees was getting a Trial Expired license even though we have 4 team members and I had purchased 4 licenses. I'm using Dropbox to share the vault. We all use Macs.
2) Using 1Password on iPhone/iPad does not go against the license use above? That is separate?
3) Now I have 2 more employees (a total of 6). How do I go about upgrading to 2 more seats/licenses? I don't see an easy way to purchase more using the same license key.
4) Once I purchase, I just activate the license on my Mac and it will automatically take effect on my team's end? (i.e. they will not see the 'Trial Expired' button on their screen.

Thanks.

Megan

Hi @bebenhoeh ,

I'd be happy to answer your questions for you!

1) One of my employees was getting a Trial Expired license even though we have 4 team members and I had purchased 4 licenses. I'm using Dropbox to share the vault. We all use Macs.

Each employee will need to apply the license file to their copy. Just to make it easier, I've located your license details in our back office records (using the email attached to your forum account) and am re-sending the license email to the address on file. The email should explain how to apply the license - this will need to be done on each computer.

If you're already using Dropbox to share the vault, you can store the license file in the shared folder as well, to more easily share the file with your team.

2) Using 1Password on iPhone/iPad does not go against the license use above? That is separate?

1Password 5 for iOS is a free download in the the iOS App Store. Premium features are available for a one-time in-app purchase. This is a separate purchase that does not affect your business license.

3) Now I have 2 more employees (a total of 6). How do I go about upgrading to 2 more seats/licenses? I don't see an easy way to purchase more using the same license key.

You will need to purchase a separate business license with two seats. I'm sorry I don't have a better answer for you here - we are looking at re-vamping our business pricing in the future, but for now, we cannot expand an existing license to include more seats.

4) Once I purchase, I just activate the license on my Mac and it will automatically take effect on my team's end? (i.e. they will not see the 'Trial Expired' button on their screen.

As mentioned in the reply to 1) above, each member of the team will need to apply the license file on their own computer.

I hope this clears everything up, but if you have any further questions, we're here to help!

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