Help From Group

Atheos2

I have had 1password for a few years but now unable to save any logins. I can receive ones that I have placed in the past but can no longer save any new ones. Can not figure out how to reach agilebits and would like to save some new logins and passwords.

hawkmoth

This is a good place to reach AgileBits.

Can you tell us what version of 1Password you have? The behavior you describe sounds like you have a trial version that has expired. When the free trial period ends, you can view your data, but you can't add new information or edit existing records.

Where did you buy your copy? If you bought it from the AgileBits web store, you should have received an email message with instructions for applying the license code (if you are using version 3) or license file (if you have version 4 or 5). If you bought it from the Mac App Store, there isn't a license to apply. Licensing is handled by Apple and is tied to your Apple ID.

Give us a bit more information and someone will try to help.

ag_kevin

What happens when you try to save a login? Do you get an error message?

danco

This was posted in the 1PW for iOS forum. Hawkmoth's reply is about 1PW for Mac, where the situation is understood.

So do make clear whether you are referring to iOS or Mac OS.

Megan

Hi @Atheos2 ,

I'm so sorry to hear that you've been having trouble here! As you can see, our forum is populated both with awesome community members ready to provide help, but also with the AgileBits team. We're monitoring the forums 7 days a week to ensure your questions are answered quickly.

If you could answer some of the questions above, it would help us to better track down where things are getting tangled up. The more detail you can provide, the better! :)