Can't open 1Password

Megan
Megan
1Password Alumni
in Mac
This discussion was created from comments split from: Problems with 1Password Mac 5.0.2.

Comments

  • eltahuti
    eltahuti
    Community Member

    Hi,
    I can’t open 1pasword5 because of following reasons. I have all available updates for OS X. I also use 1password5 for iPhone. I’m afraid of data. I’m using dropbox syncing.
    First thing I wanted to do was deleting and installing the supplication again but I had downloaded 1password not from App Store so is more difficult.
    Please Help.
    Hope to hear from you soon,

    Process: 1Password 5 [409]
    Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
    Identifier: com.agilebits.onepassword4
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password 5 [409]
    User ID: 501

    Date/Time: 2015-02-06 21:40:17.484 +0100
    OS Version: Mac OS X 10.10.2 (14C109)
    Report Version: 11
    Anonymous UUID: E0470477-2136-6E6A-2374-41013DC48912

    Time Awake Since Boot: 100 seconds

    Crashed Thread: 0

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
    Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
    Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
    Reason: image not found

  • Megan
    Megan
    1Password Alumni

    Hi @eltahuti ,

    I'm so sorry to hear that you're unable to open 1Password after updating! First of all, please don't be afraid of data loss. 1Password makes frequent backups, and since you also have your data stored in Dropbox, you are well-protected.

    The first thing we need to do here is take a closer look at your system. I'd like to ask you to create a Diagnostics Report from your Mac:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • ccantrell
    ccantrell

    I'm also having the same problem. Crash with every open. Sent diag in from your utility.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @ccantrell (and @eltahuti)

    Thank you for your diagnostic reports.

    1. Drag the 1Password application from your /Applications/ folder to the Trash.
    2. Reboot your Mac.
    3. Download 1Password again from the same place you purchased it. So via Apple's App Store application if you're a MAS user and from our AgileBits Download page if you're a Agile Web Store (AWS) customer.

    That should resolve the issue and our devs feel they have a handle on why this is happening.

This discussion has been closed.