How the heck can I correspond with you? I need ask a direct question, please

bmount
bmount
Community Member
in Mac

I bought the wrong version of 1Password. I need to change it or get a refund and start over or something. I need to correspond. Please help.

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Which version did you buy?

    If you bought your license from the AgileBits web store within the last 30 days, you can request and receive a refund by sending email to support+licenses@agilebits.com. Include the email address you used when you bought your license, your name as you gave it, and the full address you used. You will receive an automated reply that includes a case number. You could speed things up if you return to this thread and post the case number here to help the AgileBits folks connect your case.

    If you bought from Apple's Mac App Store, you'll need to request a refund from Apple. AgileBits doesn't get any information about who buys from Apple. There should be instructions for reporting a problem in your Apple receipt. That's how to start.

  • MikeT
    MikeT

    Hi @bmount,

    If you'd like, you can explain what you'd like to change and I can explain how to best proceed to get support quickly. We're here also to help.

    As hawkmoth correctly mentioned, if you want a refund for 1Password you bought at Apple's App Store, you have to contact the iTunes support team to get a refund here: https://www.apple.com/support/itunes/contact/

    If you need a refund for 1Password at our web store, send your order information to our sales team at support+licenses@agilebits.com.

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