ERROR MESSAGE - 1Password5 cannot be opened because of a problem

Shanti
Shanti
Community Member
in Mac

I received this error message today after an OSX update.

'Check with the developer to make sure 1Password5 worths with this version of OSX. You may need to install any available updates for the application and OSX.'

Please assist??

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Did you download a new or updated copy of 1P5 at the same time? Some users have reported corrupted downloads or extractions which caused similar errors.

    Have a look at this AgileBits post and this one in the same thread for some instructions that will probably help you—and also help AgileBits track down the source of the problem.

    Stephen

  • Jasper
    Jasper

    Hi @Shanti,

    Sorry for the trouble! Re-installing the app should fix the issue:

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    Let us know if that helps!

    And if you'd like to help us investigate this issue, please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com

This discussion has been closed.