Logging in to American Airlines site

hogdriver

Why doesn't the 1Password login properly fill the login?

It seems almost every site I go to now I have "issues" with logins. I have 227 logins and I HATE having to fiddle with each login to make it work right. Sometimes 1password saves the wrong password, sometimes the keychain fills the login, sometimes there is another "popup login" etc. Can't you "fix" this so the ONLY thing I have to do is to occasionally change my password for security purposes?

Like your product, but it seems like it's a big time suck just to get my logins to work properly.

And BTW, you need a link to be able to email AgileBits support. I cannot easily find one on your website.

Thanks
hogdriver

littlebobbytables

Hi @hogdriver,

Can you try performing Saving a Login Manually on the following URL please

https://www.aa.com/login/loginSubmit.do

Following our guide I created a Login item that submitted both the username and password with no modifications required. The only change I made was simply because I do not have an account there so I altered the submit field to allow me to check everything was being submitted correctly.

Regarding your comment on email. The reason we've been directing users to our forums is in the belief that we can better serve you here. After Yosemite and iOS support requests spiralled almost out of control. By asking our users to try the forums we help make sure you receive a timely response or indeed you may find your question has been asked already and an answer supplied. That's one significant advantage forums have over a completely private ticket system. I hope you understand that our goal is simply to see you're assisted as fast as possible.

lasernet

American has just changed their login requirements to also require your Last Name.
When saving now I get all of the fields but 1Password only will submit 2 of the 3.
I only get one option for login submission.

Thanks.

Vee_AG

Hi @lasernet,

American Airlines' new login form was the subject of this post from earlier this week: https://discussions.agilebits.com/discussion/38675/aa-com-and-usairways-com-new-form

Have you tried saving a new login manually? That seems to work for others.