Error in Upgrading to Version 3.8.22

msnsanders
msnsanders
Community Member
in Mac

Currently on Version 3.8.21. I got a notification about the upgrade to Version 3.8.22, but when trying to install, I get an error message: "An error occurred while extracting the archive." No luck on subsequent tries. Any idea what is going on? I rarely open the master application, so wasn't even aware of the upgrade or the new version 4.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @msnsanders,

    Do you have any more luck downloading a fresh copy of 1Password 3 from our AgileBits Download page?

    If that still results in the error it might be the program you're using to extract the files from. Are you using a third party tool or the in-built OS X one?

    We did release 1Password 4 but actually we're now onto version 5. 1Password 4/5 is a paid upgrade from 1Password 3 and it depends on what version of OS X you're running as to what version of 1Password you can run.

    Let us know how you get along.

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