Cannot upgrade to pro version

tdlrobin

I want upgrade my iphone6's 1password to pro version,but cannot success,
it's show "environment:Sandbox",

littlebobbytables

Hi @tdlrobin,

I have to confess I haven't seen that error before. I think the best course of action is to request a diagnostic report from you.

In 1Password for iOS > Settings > Advanced > Diagnostics > Log Settings can you enable the following:

• In-App Purchase

and then try and purchase the Pro features once more so the error is in the log reports.

I'd like to ask you to create a Diagnostics Report from your iOS device.

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

tdlrobin

I have sent the log reports to you support+forum@agilebits.com and support+ios@agilebits.com from my iphone

[Deleted User]

This is commonly seen on jailbroken iOS when you request an in-app purchase. Any app could potentially show this.

tdlrobin

no jailbroken, I've bought a lot of apps

tdlrobin

I just purchased an app is successful, make sure that no jailbreak

Ben

Hi @tdlrobin,

I don't see any emails from the email address you have registered here on the forums. Could you please post your ticket ID(s)?

Thanks!

Ben

Disregard. Found them. :) I'll be sure to pass the reports along to the appropriate folks for their review.

Thanks!

ref: LMR-14426-576

tdlrobin

Well you find any problems? I need professional features

Ben

Hi @tdlrobin,

Our developers are investigating the cause of this issue. It only seems to affect a very small percentage of customers, and as such has proven somewhat difficult thus far to track down. I've added your logs to their internal discussion on the issue, and hopefully they will help them determine the cause, and ultimately a solution.

Unfortunately there is no immediate answer.

Thanks.

Ben

ref: OPI-1930

jrw2

Hi,

Well, I can confirm you aren't alone. Myself and a friend are part of the list of ones that have the problem. And, before someone asks, yes I have submitted a log report. I have been trying to get this one resolved for a couple of months.

I'm off to post a reply to another person on the forum about eWallet since I'm converting from the same program to 1Password, well at least I will if I can get the Pro features.

I'm holding off on making yet another purchase for the Android waiting for a solution. I want to have a process that syncs everything across all my devices. Mac, iPhone/iPad, Nexus, and maybe Windows.

3 cheers for us I hope.

J. R.

Megan

Hi @jrw2,

Thanks so much for your patience as we work to sort this out - and thanks for sending in a log report! Our developers are working to get this straightened out just as soon as possible. :)