iCloud Sync option disappears

ctembreull
ctembreull
Community Member
in Mac

Installing Yosemite from scratch on wife's computer. Signed into iCloud successfully, with iCloud Drive enabled. Installed 1Password from MAS. And then things get weird.

Her prior installation did use iCloud sync. I can tell because when I click "Options..." next to the iCloud Drive item in the iCloud Preferences pane, I see an item called "1Password Mini". When starting up 1Password and clicking "I've used 1Password before", I get the dialog titled "Where is your data?" with the iCloud option at the top of the list, but that item disappears almost immediately.

Have signed out and back in to iCloud, to no effect. Any ideas how to get this new copy of 1P syncing correctly?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I think these knowledge base articles may help you:

    AgileBits' iCloud FAQ

    Web store & iCloud FAQ

    If after reading those you still have problems do please post again.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @ctembreull,

    Did the links from Stephen's message help at all? If you're still having trouble, can you please let us know some more details about the setup & situation? For example:

    • Was your wife previously using 1Password on that same Mac?
    • What version of OS X was on that Mac before you installed Yosemite?
    • What version of 1Password was being used on the Mac before installing Yosemite?
    • Did you erase that Mac before installing Yosemite?
    • Do you have a backup of that Mac from before you installed Yosemite?
    • Was your wife syncing her 1Password data with any other devices?
    • Are you sure she was previously using iCloud sync, or just assuming that because you saw 1Password mini listed in iCloud Drive?
    • Whose iCloud account did you sign into on that Mac - yours or hers? Is it the same iCloud account she was previously using for iCloud sync?

    Thanks!

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