Can't download update

tenillebentley
tenillebentley
Community Member
in Mac

I just tried to download the update for my ipassword, uninstalled the last version but now I click on the new version and it just won't load and get an error message "Check with developer to make sure 1Password 5 works with this version of OX." 10.10.2 is my version of OX on my mac.

HELP!

Comments

  • Jasper
    Jasper

    Hi @tenillebentley,

    Sorry for the trouble! Could you please try re-installing the app:

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    Let us know if that helps! :)

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