Problem opening prior file

431142j
431142j
Community Member
in iOS

I recently tried opening 1Password on my iPhone6 after not having used it in a while. Instead if prompting me for my password, it instead is asking me whether I want to sync or open a new file. How do I get back the old file I was previously using? I had many passwords stored on it.

Comments

  • ag_kevin
    ag_kevin

    Hi @431142j ,

    This usually only happens when there is no data file installed in the app. Have you done a backup and restore of your phone since you last used 1Password? Or possibly downloaded a new version? (e.g. used to have version 4, downloaded 5?)

    Also, do you sync 1Password with another device (e.g. a Mac or Windows PC)?

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