OTP disappears after saving

guyp
guyp
Community Member
in iOS

I've 1Password on 2x Macs, ipad mini, and iPhone 6.

I tried to create a new OTP entry for an account.. It all works great, I get the OTP and verify it's working. I hit save, close the account details.. wait a few seconds and go back and the account details and the OTP field has disappeared!!!!

It seems there is an issue between saving and syncing the new OTP information.

Comments

  • rr0ss0rr
    rr0ss0rr
    Community Member

    I have the same issue .. Looks like they found the issue and will be coming out with an update

  • chrisdj
    chrisdj

    Hey folks,

    We have an update to fix this issue submitted to Apple and waiting for review. There's two parts to it:

    1. Our OTP generator isn't parsing non-alphanumeric characters correctly (oops), and
    2. If you sync using Dropbox, editing an item will cause conflict files in the sync data (double oops).

    The conflicts will resolve, and editing on another device like a Mac is fine.

    Hopefully that update is approved quickly and we apologize for the current inconvenience.

This discussion has been closed.