Cannot restore purchase on iPhone
I had to restore my iPhone which wasn't a big deal. But now I can't restore my 1Password pro features, I keep getting the same error "1Password could not retrieve the updated purchase information from the App Store. Please try again later.". I am using the same account on my iPhone as my iPad (I only have the one anyway) included is a screenshot of my iPhone with the error
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Hi @IgorTheHuchback,
Could you please enable Settings > Advanced > Diagnostics > Log Settings > In-App Purchase, attempt to restore the purchase, and then send us a diagnostic report?
Attach the file to an email to us:
support+forum@agilebits.comPlease do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here with your ticket ID once you've sent the reports in will help us to keep an eye out for it. :)
Once we see the reports we should be able to better assist you. Thanks in advance!
Ben
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Diagnostic report email sent.
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Hi @IgorTheHuchback. I've found your report and we'll have somebody respond as soon as possible. ref: UVA-55625-343
Hi @bspachman. I've also found your report and again, we'll have somebody reply as soon as possible. ref: YBL-46495-872
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A follow up from my end: A simple reinstall of the app cleared up my problem. The newly-installed version showed up as "Pro" immediately. Not sure why the App Store had such difficulty recognizing my prior purchase....
Good luck all!
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Interesting I did a samsung and copied what bspachman did by deleting the app and reinstalling and now I have the pro features back.
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Great to hear @bspachman :smile:
I thought we might need to ask a developer on the Monday about yours @IgorTheHuchback, looks like we can close that ticket before we've even started instead. Great to hear you're both rocking the Pro features on your iOS devices.
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