Can't sync Mac with iCloud.

ukflyfisher
ukflyfisher
Community Member

I have 1Password version 5.2 (502015) on my iPhone 6 Plus and iPad 3rd Gen, both of which are running iOS 8.1.3. The phone & tablet both sync with each other through iCloud - no problems! However, I downloaded the Mac version & don't have the option of syncing with iCloud. The four available options are, Dropbox, This Mac, Another Device & Restore From Backup. If I chose "Another Device" I have a pop-up with either a "Cancel" or "More Information" option. If I click on the latter, Safari opens an AgileBits guide which shows the availability of the iCloud option. No further explanation - anyone have any ideas? Thanks!

Comments

  • Stephen_C
    Stephen_C
    Community Member

    What version of OS X are you running on your Mac? What version of 1P are you running on your Mac—and did you buy it from the Mac App Store or direct from the AgileBits store?

    I suspect that looking at these knowledge base articles may, one way or another, answer your question:

    The iCloud FAQ

    The Web store and iCloud FAQ

    Stephen

  • yin
    yin
    Community Member
    edited February 2015

    I have 1Password version 5.1 on my mac and won`t syc with iCloud!

    Why doesn`t the iCloud file turn up in the menu bar?
    Best regards

  • Stephen_C
    Stephen_C
    Community Member
    edited February 2015

    Aha, I think you can't use wifi sync and iCloud sync at the same time. You need to go to the wifi server tab (sorry, I don't know what that is in German but it's the next tab after the one in your picture), disable wifi sync and then try to enable iCloud sync. Does that work?

    Edit: I'm assuming you bought the Mac App Store version of 1P5 and not the AgileBits store version.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @yin,

    Did you purchase 1Password from the Mac App Store or our website? Unfortunately the version of 1Password that is available from our website is unable to support iCloud sync, as Apple only offers iCloud sync for apps that are sold through its store.

    If you did purchase from our website, I'd be happy to help you set up Dropbox sync (or Wi-Fi sync), if you prefer.

This discussion has been closed.