I cannot add my license on Mac

stefan_1password
stefan_1password
Community Member
in Mac

The application does not "see" the files because of some permission issues.
!password 5 works OK but shows always "Trial expired"
I tried everything. Also the icon of the key in finder is not golden but blue/grey.
Can I get a help on the phone?

Thanks,
Stefan

Comments

  • MikeT
    MikeT

    Hi @stefan_1password,

    I'm sorry to hear about the license issues you're having.

    The application does not "see" the files because of some permission issues.

    Can you explain more about this? How do you know it is a permission issue?

    Also the icon of the key in finder is not golden but blue/grey.

    The license key should be golden, definitely not blue/grey. The only icon that would be blue/grey is the 1Password app file.

    Try this:

    1. Request your license file to be resent to your email address from the top left of this page: https://agilebits.com/support
    2. When you get the email, click on the click here to automatically add your license like in this screenshot:

    See if 1Password will be registered afterward.

    If not, go back to the email and click on the View the complete installation steps under the registration link.

    If neither helps, please let me know.

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