Web pages not opening up

danmccarter
danmccarter
Community Member
in Mac

I have 1 Password reinstalled and working except. I am not able to get into any webpage by clicking on the item in 1Password. all pages ope but my user name and password does not fill the blanks on the page
Thanks
Dan

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @danmccarter,

    Can you confirm that you have the 1Password browser extension installed. If I had to suspect something that would be the first one to spring to mind.

    Do please keep us informed.

  • danmccarter
    danmccarter
    Community Member

    I believe tat I do but please point me to it and I will download it.

  • Stephen_C
    Stephen_C
    Community Member

    Make sure that the browser you use is open then go to 1P > Install Browser Extensions... which will take you to the correct page to install the extension.

    I've assumed you're using either 1P4 or 1P5.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @danmccarter,

    I hope Stephen's answer was helpful! Once you've installed the 1Password extension, please try again to have 1Password fill your login info on a website (either double-click that Login in 1Password, or click the 1Password extension in your browser and select that Login item).

    If it still won't fill your login credentials, please let us know the following:

    • Is this a problem for all website logins, or only some?
    • What Mac OS X version are you running?
    • What web browser are you using?
    • What version of 1Password do you have installed?

    Thanks!

  • danmccarter
    danmccarter
    Community Member

    Things are working now after installing the browser extension is installed and activated. Thanks everyone

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Glad we could have been of help @danmccarter :smile:

This discussion has been closed.